Clearing your browser’s cache and cookies

Mobile Browsers

• Android
• Chrome for Android
• Chrome for iOS
• Safari

Desktop Browsers

• Chrome
• Firefox
• Microsoft Edge
• Internet Explorer 9 and higher
• Opera
• Safari 11
• Safari 8 and higher
• Safari 7 and lower

Mobile Browsers

Android

The steps to clear your cache, cookies, and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu:

1. Go to Settings and choose Apps or Application Manager.
2. Swipe to the All tab.
3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

1. Touch Chrome menu > Settings.
2. Touch (Advanced) Privacy.
3. Touch Clear browsing data.
4. Select the following:
   • Browsing history
   • Cookies and other site and plug-in data
   • Cached images and files
5. From the “Time Range” drop-down menu, select All Time.
6. Touch Clear data.
7. Exit/quit all browser windows and re-open the browser.

Chrome for iOS

1. Touch Chrome menu > Settings.
2. Touch Privacy.
3. Choose the data type you want to clear.
4. Touch Clear.
5. Exit/quit all browser windows and re-open the browser.

Safari

1. Open your Settings app.
2. Tap Safari.
3. Tap Clear History and Website Data and confirm.
4. Exit/quit all browser windows and re-open the browser.

Desktop Browsers

Chrome

1. In the browser bar, enter: chrome://settings/clearBrowserData
2. At the top of the “Clear browsing data” window, click Advanced.
3. Select the following:
   • Browsing history
   • Download history
   • Cookies and other site and plug-in data
   • Cached images and files
4. From the “Time Range” drop-down menu, select All Time.
5. Click CLEAR DATA.
6. Exit/quit all browser windows and re-open the browser.

Firefox

1. From the History menu, select Clear Recent History.If the menu bar is hidden, press Alt to make it visible.
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
3. Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
4. Click Clear Now.
5. Exit/quit all browser windows and re-open the browser.

Microsoft Edge

1. In the top right, click the Hub icon (looks like three horizontal lines).
2. Click the History icon, and then select Clear all history.
3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
4. After the “All Clear!” message appears, exit/quit all browser windows and re-open the browser.

Internet Explorer 9 and higher

Note: Microsoft has ended support for Internet Explorer versions prior to version 11

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history….If the menu bar is hidden, press Alt to make it visible.
2. Deselect Preserve Favorites website data, and select:
   • Temporary Internet files or Temporary Internet files and website files
   • Cookies or Cookies and website data
   • History
3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
4. Exit/quit all browser windows and re-open the browser.

Opera

1. From the Opera menu, select Settings, then Privacy & Security, and then Clear browsing data.
2. In the dialog box that opens, from the “Obliterate the following items from:” drop-down menu, select The beginning of time.
3. Select the following:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
4. Click Clear browsing data.
5. Exit/quit all browser windows and re-open the browser.

Safari 11

• From the History menu, select Clear History.
• Select the desired time range, and then click Clear History.
• Go to Safari > Quit Safari or press Command + Q to exit the browser completely.

Safari 8 and higher

1. From the Safari menu, select Clear History and Website Data….
2. Select the desired time range, and then click Clear History.
3. Go to Safari > Quit Safari or press Command + Q to exit the browser completely.

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Safari 7 and lower

1. From the Safari menu, select Reset Safari….
2. Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.
3. Go to Safari > Quit Safari or press Command + Q to exit the browser completely.