The ResTek Internship program offers interested WWU students living on campus an exciting experience in an internet service and support environment. Via a paid training and work experience — assisting approximately 4,100 fellow residents in getting connected to the internet when they move in — ResTek Interns develop invaluable skills, have fun, and make a real difference.
- Start off the school year with some pocket money
- Great experience for your resumé
- Professional reference
- Free early move-in privileges
- Free meals before dining halls open
- Free t-shirt
- Instant circle of friends
What is ResTek?
ResTek, a program of Western Washington University’s Office of University Residences, provides education and support to on-campus residents in their use of technology. The ResTek staff provide assistance in the form of phone and email communication, instructional web pages, and room visits. ResTek focuses on internet connection issues, virus protection and detection, responsible use of the computer network, and cable and streaming TV troubleshooting.
ResTek Interns move into their residence halls several days before the halls open for Fall Quarter, and train in preparation to provide technical support in their halls, with work scheduled around other school-related commitments.
- Help residents connect to Wi-Fi and Ethernet internet in their residence hall
- Help residents connect to our Cable and Xfinity on Campus TV services
- Assist and educate residents in a one-on-one environment, by phone, email, or visiting resident rooms
- Work independently under limited supervision
- Work in a group environment where everyone contributes their individual talents to accomplish the group’s goals
- If interested, continuing to troubleshoot resident internet connections on an as-needed, volunteer basis in the residence halls
- If interested, representing ResTek at Hall Council meetings on a volunteer basis
- Other tasks and projects as assigned
Term of Internship and Training
Interns move into their on-campus residence halls on the Wednesday, September 18th, before the rest of our on-campus students move in. That evening there is a welcome meal and orientation, training starts the next morning, continues through noon on Saturday. Work shifts, scheduled around school-related and other activities, begin on Sunday morning, and continue through the Sunday, September 29th. Select Interns will be offered the option to work beyond the 29th, if we continue to have a high level of demand for support.
Wage and Hours
The wage for the Internship is $11.50 per hour. Interns can expect to train and work up to 40 hours thru Sunday, September 22nd, and are then expected to work 15-19 hours from the 23rd thru the 29th, with hours scheduled around school and other commitments.
ResTek is interested in applicants who are willing to learn and help students with their computers. Thorough training will be provided.
- Highly motivated individuals
- Live on-campus for 2019-2020 academic year
- Ability to communicate professionally, clearly, and with accurate detail via phone, email, and in person
- Ability to work independently and in a team environment both efficiently and courteously
And, knowledge of (or willingness to learn):
- Windows, Mac, Android, and iOS operating systems
- Web browser configuration and troubleshooting (Firefox, Chrome, Safari, Internet Explorer, etc.)
- Configuration and troubleshooting of Ethernet and Wi-Fi internet connections
- Virus and Spyware removal and prevention
- Connectivity and troubleshooting of game consoles
- Connecting TVs to Cable service and programming channels
- Connecting Smart TVs to the internet
Equal Opportunity & Affirmative Action
Western Washington University does not discriminate in its programs or activities on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information. Inquiries may be directed to the Vice Provost for Equal Opportunity & Employment Diversity, Title IX and ADA Coordinator, Equal Opportunity Office, WWU, Old Main 345, MS 9021, 516 High Street, Bellingham, WA 98225; 360-650-3307 (voice) or 711 (Washington Relay); email@example.com.
Contact Howard Muhlberg at firstname.lastname@example.org, or call (360) 650-3289.